AI-powered ticket management built for WealthGoal Software clients. Smart triage, real-time tracking, and seamless resolution — all in one beautiful portal.
Open tickets
12
↓ 18% this week
Avg. response
2.4h
↓ 0.8h faster
Trusted by property & finance professionals across Australia
Features
Purpose-built for multi-client software support with intelligent automation at every step.
Tickets are automatically classified by urgency, category, and client context — routing issues to the right team instantly.
Each organization gets isolated visibility with role-based access. Manage JDL, WealthGoal, and every client from one portal.
Live status updates, SLA progress bars, and instant notifications keep everyone informed without chasing emails.
Issues, requests, questions, and suggestions — each follows a tailored workflow with the right fields and routing.
Attach screenshots, logs, and documents with signed URLs via Supabase storage. No sensitive data in plain URLs.
Glassmorphic design, smooth transitions, dark-first UI built with Tailwind CSS, HTMX, and Alpine.js — fast and beautiful.
How it works
From submission to solution, every ticket follows an intelligent pipeline.
Choose a pathway — issue, request, question, or suggestion — and describe your need with optional file attachments.
AI analyses urgency, assigns categories, and routes to the right team — accounting for your organization’s service agreement.
Track progress in real time, collaborate with your support team, and receive updates until the issue is fully resolved.
A ticket in action
Login page crashes on Safari
Submitted by Sarah T. · Pathway: Issue
Category
Frontend Bug
Urgency
High
Routed to
Engineering
client_profile: "JDL Strategies — Premium SLA, 4h response"
Client Manager notified
Auto-email sent to CM
Gabriel C. picks up ticket
"Reproduced on Safari 17.2 — CSS grid rendering issue"
Gabriel C. · Internal Note
"CSS grid issue confirmed. Fix deployed to staging."
Gabriel C. · Reply to Client
"Fix is live on staging — could you verify on Safari?"
Status
Resolved
Response
2h 14m
Resolution
6h 42m
screenshot-safari.png · console-errors.log
Login page crashes on Safari
Sarah T. · Issue · WealthGoal Software
Frontend Bug · High · Routed to Engineering
Gabriel C. · "Reproduced on Safari 17.2"
"Fix deployed to staging — could you verify?"
Resolved · Response: 2h 14m · Resolution: 6h 42m
For clients
Whether you're a buyers agent managing portfolios or a builder tracking project software, WealthGoal Support ensures your team gets the help they need — fast.
See all tickets from your team in one place. Managers get oversight without noise.
Every ticket is tracked against agreed service levels. No request falls through the cracks.
Evaluating WealthGoal? Get instant demo access to experience the support experience firsthand.
Django 5
Backend
Vite
Build pipeline
Tailwind v4
Styling
HTMX
Interactivity
Supabase
Database & Storage
Alpine.js
Components
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